Shipping policy
Digital purchases
After your payment goes through, your meal plan, 7-Day Kickstart, or other digital program is available in My Library. You get all the files included in your purchase together. There’s no subscription or shipping charge for digital products.
How to open your files
- Open the My Diet Chef order confirmation email sent to the address you used at checkout.
- Click Access your purchases. Sign in with your checkout email address. If you’re asked for a sign-in code, check that inbox and enter the code.
- In My Library, select Open under the program you purchased. Start with the Welcome Guide, then read, download, or print your guides whenever you like.
You can also return directly to My Library.
7-Day Kickstart emails
Your welcome email explains how to get started. The daily emails from Chef Jeff are scheduled to begin the day after purchase. You can open the full program in My Library as soon as your payment goes through. Unsubscribing from marketing emails does not affect your access to your downloads.
What you’ll need
You can read the guides and recipes on any device that opens PDFs. If your plan includes trackers, use Excel or a compatible spreadsheet program for the spreadsheet tracker and a web browser for the web tracker.
Merchandise
Our merchandise, including T-shirts, hoodies, and baseball caps, is made to order. If you buy merchandise and a digital plan together, you can start using your plan while your merchandise is being made.
Where we ship and what it costs
Enter your delivery address at checkout to see the shipping options and price for your order before you pay. If checkout doesn’t offer shipping to your address, email us and we’ll check availability for you.
When to expect your merchandise
Once your item goes into production, it typically takes 2–7 business days to make and pack. For most standard U.S. shipments, allow another 2–5 business days after the carrier receives the package. These are estimates. Timing can vary by destination, especially during holidays.
How to track your order
Open View your order details in your confirmation email to check your order status. When tracking is available, you can follow your package there. Items made at different locations may arrive separately.
Need help?
If your files are missing, your package is late, or you have a delivery question, email jeff@mydietchef.com with your order number and the email address you used at checkout. For digital orders, check your spam or promotions folder if you can’t find your confirmation email. We’ll help you access your files or send them another way.
