Refund policy
At My Diet Chef, we want you to love your purchase. If it is not right for you, we offer a simple refund on digital purchases.
7-day refund on all digital purchases
You may request a refund within 7 days of your purchase date for any digital purchase from My Diet Chef. This includes our meal plans (Starter, Complete, and VIP levels), the 7-Day Kickstart, and any other digital download we sell.
How to request a refund
Email us at jeff@mydietchef.com within 7 days of your purchase. Please include the email address you used at checkout and your order number, which is in your order confirmation email. You do not need to explain why.
What happens next
- We will reply within 2 business days to confirm your request.
- We refund the full amount you paid to your original payment method. Your bank or card company may take 5 to 10 business days to show the refund.
- When we refund an order, your access to those files in My Library ends, and any emails we send for that purchase (such as the Kickstart’s daily emails) stop. Please delete the files you downloaded.
If something is wrong with your files
If a file is missing, damaged, or will not open, please email us first. We will fix it or send a replacement quickly. This does not use up your 7-day refund window.
Promotions and launch specials
The 7-day refund applies to the price you paid, including launch specials and discounted prices.
Free guides
Our free guides cost nothing, so there is nothing to refund.
T-shirts, hoodies, and hats
We print each item to order. If yours arrives damaged, has a printing defect, or differs from what you ordered, email jeff@mydietchef.com within 14 days of delivery. Include your order number and a clear photo of the problem. If you received the wrong size or color, please also include a photo of the item and its label.
For a covered issue, we’ll arrange a free replacement or refund the amount you paid for the affected item. You can keep the item, so there’s no return shipping to pay.
If you received the size and color you selected, we’re unable to offer a return or exchange for fit, color preference, or a change of mind. Please check the size chart before ordering. If your package hasn’t arrived, email us with your order number so we can check the tracking and help.
Questions?
Email jeff@mydietchef.com.
Your rights
This policy does not limit any rights you have under the law where you live.
